Refund and Returns Policy
General Policy:
While we consider every case raised individually, our general policy is no refunds. This is because many of our products and services are tailored specifically to each customer, and once the work has begun, it cannot be undone. However, we are always willing to work with our customers to find a satisfactory solution.
On-demand Services:
Our on-demand services such as Machine-Readable Resume Conversion are charged by the service and represent the time taken to complete and review the task. Therefore, these services are typically non-refundable, although a free revision service may be offered.
Shipping Damage:
If you receive a physical or shipping-damaged item, please contact us immediately. We will review the case on a case-by-case basis and determine if a refund is possible.
Consultation Time:
Consultation time is booked by the hour or half hour and is non-refundable. This is because our time is valuable, and we want to ensure that we are able to provide our customers with the best possible service.
Digital Download Products:
Our digital download products are non-refundable because once the download has been completed, it can be copied or disseminated. Please ensure that you are completely satisfied with your purchase before downloading.
Booked Services:
Any booked services that have not been started or incurred any employee hours can be refunded. Please contact us immediately if you need to cancel a booked service. Once work has begun, refunds are less likely, so it is important to contact us as soon as possible.
Additional Non-Returnable Items:
Please note that some items are non-returnable, including gift cards.
What is your return policy for physical products?
If you receive a physical or shipping-damaged item, please contact us immediately. We will review the case on a case-by-case basis and determine if a refund or exchange is possible.
Are your on-demand services refundable?
Our on-demand services are typically non-refundable as they represent the time taken to complete and review the task. However, we may offer a free revision service in certain cases.
Can I cancel a booked service?
If you need to cancel a booked service that has not been started or incurred any employee hours, please contact us immediately. Once work has begun, refunds are less likely, so it is important to contact us as soon as possible.
Are digital download products eligible for a refund?
Digital download products are non-refundable because once the download has been completed, it can be copied or disseminated. Please ensure that you are completely satisfied with your purchase before downloading.
How do I request a refund?
Please email your request to shop@llamavision.com, including your order number, order name, or order email. We will review your request and notify you of the outcome.
What is the timeframe for refund eligibility?
You can submit a request within 30 days of your purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
What are some non-returnable items?
Some items, such as gift cards, are non-returnable.
How long does it take for a refund to be processed?
Once your request is approved, we will process your refund and automatically apply a credit to your credit card or original method of payment. The processing time may vary depending on your payment provider.
Refund Process:
If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To complete your refund, we require your request to be emailed to shop@llamavision.com. Please include your order number, order name, or order email in your request. Once we receive your request, we will send you an email to confirm that we have received it and notify you of the outcome of your request. If your request is approved, we will process your refund and automatically apply a credit to your credit card or original method of payment.
Please note that to be eligible, your item must be in the same condition that you received it and in its original packaging. We reserve the right to refuse a refund if the item has been damaged or tampered with.
Our Goal
In summary, at Llamavision, we strive to provide our customers with the best possible service and products. Please contact us if you have any questions or concerns about our policy, and we will be happy to assist you.